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Frequently Asked Questions

 
1. Which brands do you carry?
2. Are your blinds first quality?
3. How do I measure my windows?
4. Will I be able to install the blinds myself?
5. Are installation instructions included?
6. Is all the necessary hardware supplied?
7. Is there a charge for shipping?
8. Do you charge sales tax?
9. Do you mail any catalogs or brochures?
10. Do you have samples you can send me?
11. What methods of payment do you accept?
12. Is my credit card information secure?
13. When do you charge my credit card?
14. Can I change or cancel my order?
15. Can I return the blinds I purchased?
16. How long will it take to receive my order?
17. Will I receive an order confirmation?
18. Do you share any of my personal information?
19. What is the difference between inside mount and outside mount?
20. What if I measure incorrectly?
21. Why do you recommend that some blinds be made as two blinds or three blinds on one headrail?
22. What if my blind is damaged during shipping?
23. How can I check on the status of my order?
24. What type of warranty do you have?
25. What if one of my blinds break?
26. How do I clean for my blinds?
27. How do I contact you if I have a problem?

 


1. Which brands do you carry?
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Comfort Blinds carries their own brand of blinds and shades. The Comfort Blinds brand is made with the same quality and care that you expect to see in any of the top name brands. All of our products offer the same popular options and great color selections as those of the more well-known brands, but at a much lower price.



2. Are your blinds first quality?
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Comfort Blinds sells only first quality custom window coverings. They are manufactured to your specifications and shipped directly to you from the factory.



3. How do I measure my windows?
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Comfort Blinds has complete measuring instructions and worksheets on our website. Click How-To-Measure to view our measuring instructions. Click Measure Worksheet to view our worksheet that can be printed for to you record your window measurements.



4. Will I be able to install the blinds myself?
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Yes, all of our products are easy to install. How-To-Install instructions are found on our website and also included with each order. With a few simple hand tools, you should be able to easily install any of our products.



5. Are installation instructions included?
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Yes, installation instructions should always be included with each order, but you can always view our easy-to-follow installation instructions found on our website. Click How-To-Install to view installation instructions on our website.



6. Is all the necessary hardware supplied?
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All mounting brackets, center support brackets (if required) and extension brackets (if ordered) will be included with your order. If you are not mounting blinds directly on a wood stud, then wall anchors and screws for attaching blinds into drywall or plaster will need to be purchased at your local hardware store.



7. Is there a charge for shipping?
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For horizontal window coverings less than 94” wide and verticals less than 94” in width and height, there is no charge for shipping in the continental United States. For all products 94” and wider and verticals 94” and taller, the shipping charge is $75 for each blind or vertical. Oversized blinds cannot be shipped to Alaska or Hawaii.



8. Do you charge sales tax?
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We do not charge sales tax on orders shipped outside the state of Michigan. We do charge 6% sales tax on all orders shipped within the state of Michigan.



9. Do you mail any catalogs or brochures?
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No. We try to have all the information for our products available on our website. This includes measuring and installation instructions, care information, color selections and product specifications.



10. Do you have samples you can send me?
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If seeing an exact match of the color is important to you, we can send you a FREE sample swatch of your color choice. Click Order Samples to read about our FREE SAMPLE program.



11. What methods of payment do you accept?
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We accept Visa, MasterCard, Discover credit cards. You can also pay using PayPal, certified or cashiers check and money order.



12. Is my credit card information secure?
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Very secure. Comfort blinds utilizes Secure Sockets Layer (SSL) technology that encrypts all your personal information before it is sent to us.



13. When do you charge my credit card
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All of our products are custom made-to-order. Payment is required prior to the start of production, usually within 24 hours of placing your order. Your credit card is charged for the full amount at the time you place your order.



14. Can I change or cancel my order?
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All of our products are custom-made to your own specifications and production of your order usually begins the following business day after you place your order with us. We are happy to make a change to your order, if the request is made within 24 hours after you place your order with us. Once production has begun on your order, however, we will not be able to make any changes to your order. To cancel an order, we must receive the request by 11:00am EST of the following day you placed your order. Cancelled orders will be charged a 10% cancellation fee. Click here to see complete details of our Change and Cancellation Policy.

Due to the production speed of our Quick-Ship products, we are unable to cancel or make any changes to these products once an order for them is placed with us.



15. Can I return the blinds I purchased?
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Since all of our products are custom made-to-order for each customer, they cannot be returned except for warranty repairs. Once an order has begun production, they cannot be cancelled or changed. If you follow our measuring instructions carefully, your blinds should fit perfectly. Click here to see our complete Return Policy.



16. How long will it take to receive my order?
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Most orders will be received within 2-3 weeks after the order date. This time period consists of two parts: production time and delivery time. Most products are manufactured in 5-7 business days (not including the order date). Quick-Ship products are manufactured in 2-3 business days. In the event a material becomes back-ordered and delays the production of your order, you will be notified immediately.

UPS and FedEx delivery times usually take between 2-5 business days, depending upon the location of the factory to your delivery address. If your order includes oversized blinds and has to be shipped common carrier, the delivery time may take an additional two weeks.

If your order includes different product types, you will receive your order in separate shipments, as the order will be manufactured and shipped from different factories. Click here to see complete details of our Shipping Policy.



17. Will I receive an order confirmation?
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Yes. You will receive an order confirmation via email. If you did not place your order through our website, we can fax a confirmation of your order to you. Please make sure you look over your order and check it for accuracy. Orders cannot be changed or cancelled once they begin production.



18. Do you share any of my personal information?
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Your privacy is very important to us. We do not share, sell or lease your personal information to any third party companies. Your personal information that you have provided to us will remain absolutely confidential.



19. What is the difference between inside mount and outside mount?
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An inside mount is when the window covering is installed inside the window opening. Inside mounting is the preferred method and offers a cleaner, neater look. An outside mount is normally used only when the window opening does not have enough depth to install the window covering inside the window frame and for covering sliding glass doorwalls.

Click How-To-Measure to see complete inside and outside mounting instructions.



20. What if I measure incorrectly?
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It is very important that you take the extra time to measure your windows accurately. Make sure you take every measurement twice before recording your final result. One of the most common measuring errors is recording the width and height measurements in reverse order. The width is always the first measurement given and the height is always the second measurement. Click How-To-Measure to view our measuring instructions. If you follow these instructions carefully, your blinds should fit perfectly. If the measurement is only slightly off, sometimes the size can be altered by the manufacturer for a small charge. Click here to see our complete Return Policy.



21. Why do you recommend that some blinds be made as 2 blinds or 3 blinds on one headrail?
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On most blinds and shades, there are recommended size restrictions due to weight. If the window covering becomes too large, it will be difficult to operate and also too much stress will be put on the operating mechanisms and cords. If you choose not to follow the manufacturer’s size restriction recommendations and have the window covering made as one blind or shade, the manufacturer’s warranty will be voided.



22. What if my blind is damaged during shipping?
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We will take care of any damage that occurs to your order during shipping. Inspect your merchandise as soon as you receive it and notify us immediately if there has been any damage to your merchandise during shipping. Click here to see our complete Defective Merchandise / Damaged Delivery Policy.



23. How can I check on the status of my order?
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You can check on-line on our website at Track Order to see if the tracking number for UPS / FedEx has been posted or you can email a request to check the status of your order to orderstatus@comfortblinds.com. The tracking number will not be available until the day after your order has been shipped.



24. What type of warranty do you have?
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Manufacturers usually have a Limited Lifetime Warranty. Click here to see the warranties on each of our products.



25. What if one of my blinds break?
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Contact us right away. If the problem is covered under the manufacturer’s warranty, we will get it repaired or replaced immediately.



26. How do I clean for my blinds?
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Click here to see the cleaning and care instructions for each of our products.



27. How do I contact you if I have a problem?
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You may call, email, fax or mail any questions or concerns to us. Click Contact Us to see the complete contact information listings.



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